Frequently Asked Questions

ETAAC is a nationwide network of local pest control contractors. You call us or request a quote online, we match your request with a contractor who specializes in your pest problem in your area, and the contractor inspects, treats and follows up.

Our phone line is answered from 9 AM to 6 PM. Online quote requests can be submitted at any time and are answered on the next business window.

Our network covers many communities across the United States, but availability depends on your ZIP code. Visit the Service Areas page or call us to confirm coverage.

Yes. Requesting a quote is free and carries no obligation. Prices shown on the site are starting prices; your final price is confirmed before work begins.

Technicians follow product labels, which are legally binding instructions. Most treatments simply require people and pets to stay out of treated areas until they are dry. Tell us about pets, aquariums, allergies or pregnancy when you book so the technician can plan accordingly.

For most general pest treatments you do not. Heat treatments for bed bugs and some specialty services require you to be out for several hours. You will receive specific instructions before your appointment.

Some pests decline within days, while baits for cockroaches, ants and termites work over one to several weeks because they are shared through the colony. Seeing more activity right after treatment can be normal as insects are flushed out.

IPM is an approach that combines inspection, identification, sanitation, exclusion and targeted treatments to control pests with the least risk to people, pets and the environment.

Yes. Each service in our online shop can be booked and paid for at checkout. A coordinator then contacts you to confirm the appointment time.

The technician explains any additional work and its cost before starting. Nothing extra is performed without your approval.

Yes. Please see our Refund & Cancellation Policy for notice periods and how refunds for prepaid bookings are handled.

Many services include a re-treatment window stated in the service description. Contact us within that period and we will arrange a follow-up.