Last updated: October 30, 2026
1. Overview
This Refund & Cancellation Policy applies to service packages booked through etaac.org (the “Site”) or by phone with ETAAC Pest Control, including General Pest Control, Termite Inspection & Treatment, Bed Bug Heat Treatment, Rodent Control & Exclusion, Wasp & Hornet Nest Removal, and Dead Animal & Wildlife Removal. It forms part of our Terms & Conditions. Services are performed by independent local contractors, and ETAAC Pest Control coordinates bookings, payments and customer service. If the specific terms shown on your booking confirmation differ from this policy, the terms on your booking confirmation apply to that booking.
Nothing in this policy limits any rights you have under applicable consumer protection laws.
2. Cancelling a Booking
| When you cancel | What happens |
|---|---|
| 24 hours or more before the scheduled visit | Free cancellation. Any prepaid amount is refunded in full. |
| Less than 24 hours before the scheduled visit | A late cancellation fee may apply, as stated on your booking, to cover contractor scheduling and travel. The balance of any prepaid amount is refunded. |
| No one available, or no access, at the scheduled time | Treated as a late cancellation. A trip fee may apply, as stated on your booking. |
| After work has started | Charges apply for work performed and materials used. Any unused prepaid amount is refunded. |
Emergency services (for example, same-day stinging insect or wildlife removal) and specialized treatments that require advance equipment or product preparation, such as bed bug heat treatments and certain termite treatments, may carry different cancellation terms. Any such terms will be shown on the booking before you pay.
We understand that emergencies happen. If you must cancel late because of illness, severe weather or another circumstance outside your control, please contact us; we will consider waiving fees on a case-by-case basis.
3. Rescheduling
You may reschedule a visit at no charge if you contact us at least 24 hours before the scheduled appointment, subject to contractor availability. Requests made with less than 24 hours’ notice will be accommodated where possible but may be treated as a late cancellation. If your preparation for a treatment (such as bed bug heat treatment preparation) is not complete when the technician arrives, the visit may need to be rescheduled and a trip fee may apply.
4. Cancellations by Us
We or the contractor may need to cancel or reschedule because of weather that makes treatment unsafe or ineffective, unsafe conditions on site, contractor unavailability or other circumstances beyond our control. In that case, we will contact you as soon as possible to arrange a new time. If no suitable time can be found, or if the service is not available in your area, you will receive a full refund of any amount prepaid for that service, and no cancellation fee will apply.
5. Inspection-Based Price Adjustments
Prices on the Site are “starting at” prices. The final price is determined after the contractor inspects the property. After inspection:
- If the final price is the same as the amount prepaid, the work proceeds as booked.
- If the final price is lower, the difference will be refunded to your original payment method.
- If the final price is higher, the contractor or ETAAC Pest Control will explain why and ask for your approval before doing any additional work. You may approve the revised price and pay the difference, or decline it.
- If you decline the revised price, you may be charged only for the inspection (or any inspection fee stated on your booking), and the remainder of your prepaid amount will be refunded. Where the booked package was itself an inspection, such as a termite inspection, the inspection portion is considered completed.
6. Refunds for Prepaid Bookings
Refunds are issued to the original payment method used at checkout. We cannot issue refunds to a different card or account. Completed services are generally not refundable simply because pests are still present shortly after treatment, because many treatments take time to work; please see the re-treatment section below. If you believe a service was not performed as described, was performed incompletely, or did not match what you booked, please contact us within 7 days of the visit and we will investigate with the contractor. Depending on the findings, remedies may include a return visit, a partial refund or a full refund.
7. Re-Treatment If Pests Return
Many service packages include a re-treatment window, which is the period after service during which the contractor will return to address continued or renewed activity of the treated pest at no additional charge. The length and terms of the re-treatment window vary by service and are stated on your booking confirmation. To use it:
- Contact us within the re-treatment window stated on your booking and describe the activity you are seeing, ideally with photos.
- We will arrange a follow-up visit with the contractor.
- Re-treatment covers the pest and area originally treated. It does not cover new pest species, new areas, or activity caused by conditions the customer was asked to correct (for example, moisture problems, open entry points or incomplete preparation).
- Re-treatment is offered in place of a refund for continued pest activity; if repeated re-treatments within the window do not resolve the problem, contact us and we will review options with you.
8. How to Make a Request
To cancel, reschedule, request a refund or request a re-treatment, contact us with your name, order number, service address and a short description of your request:
- Telephone: (855) 987-5196, 9AM–6PM
- Email: [email protected]
- Online: Contact Us
The time of your request is measured from when we receive your call, email or message. Requests received outside business hours are treated as received at that time for cancellation-window purposes, but will be handled on the next business day.
9. Processing Times
We aim to review requests within two business days. Approved refunds are issued through the payment processor used at checkout, usually within five business days of approval. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement. We will send you a confirmation when the refund has been issued.
10. Chargebacks and Payment Disputes
If you have a concern about a charge, please contact us first. Most issues can be resolved quickly and directly, and contacting us is usually faster than a dispute with your card issuer. If you file a chargeback, we will cooperate with your card issuer and the payment processor and may provide booking records, communications, photos and service records to show that the charge was authorized and the service was provided or offered. Filing a chargeback for a charge that was valid under this policy may result in suspension of future online booking privileges. Nothing in this section limits your rights under the Fair Credit Billing Act or other applicable law.
11. Contact Us
Questions about this policy can be directed to ETAAC Pest Control at (855) 987-5196 (9AM–6PM) or [email protected].
This page is provided for general information and does not constitute legal advice. Please have it reviewed by a qualified attorney for your jurisdiction.